The player from Ecuador had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had advised the player that withdrawals could take a couple of days or even weeks to process, and this delay might have been due to unfinished KYC verification or high volume of withdrawal requests. The team had extended the timer for the player's response by 7 days, however, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.
PlayPix Casino - Player believes that their withdrawal has been delayed.
Amount: $300
PlayPix Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
For over 10 days now, I have been attempting to withdraw my money from my PLAYPIX account. Despite numerous requests for assistance, I am consistently told to wait 72 hours, however much more time has already passed to no avail. I've submitted all the required documents, my account is verified, yet they continue to reject my withdrawal attempts. I SUSPECT THEY ARE SCAMMERS AND THAT THEY DO NOT ALLOW THE WITHDRAWAL OF MONEY THAT IS DEPOSITED OR WON ON THE PLAYPIX SITE
Automatic translation:
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1 year ago
Dear ricardomarceloborja,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear ricardomarceloborja,
Have you received your withdrawal from the casino yet?
