PlaYouWin Casino - The player's request to close his account failed.

I realy need help. 

I have a severe gambling problem. I closed my account on the website, on the website on Playouwin.com it says "This will permanently deactivate your account. This action may not be reversed in any way!" 

 I was happy , but some days was gone by and my gambling devil come to me and I told them to reopen my account , and they did , even that they can see that I have a problem , (I lost a big amount in just some hours), they send me a email , and I told them "I was angry" just so I could gamble agin ( as you know when you have a gambling addict you will say everything so you can gamble agin) , they told me no problem , and reopen my account even that there rules say clearly that "This will permanently deactivate your account. This action may not be reversed in any way!" 

 Then I gambled , lost agin , closed my account on the website (for the 2 time) , then (agin!) I told them to reopen my account (for the 3 time) , and they did , and now I lost all my savings and I have even taken out a loan in the hope I will win back my money. 

I think the casino didn't care about me or about there own rules, is there anything you can help me with or the casino can help me?. All I want is to pay back my loans I took to gamble here. 

Hello Helpme,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlaYouWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you requested them to close your account or for self exclusion? Did you ever mention to the casino that you have gambling addiction.

Please forward the communication and your request sent to the casino to nikolas.b@casino.guru for further investigation.

Looking forward to your answer.

Regards,

Nick

Hello Helpme,

Based on the screenshots provided it is clear that you did not request for a self exclusion. There is a difference between closing your account (you can reopen it if you want) and self exclude yourself (a tool against gambling addiction which you can't revert or reopen your account).

The casino asked if you have any gambling issues and you stated that you do not have them. Also you took full responsibility to reopen your account based on your last answer.

Unfortunately there is nothing we are able to do as the casino acted fairly and according to their terms.

I'm sorry that we could not help you out more in this case but do not hesitate to contact us if you will come across any other trouble again in the future.

Best regards,

Nick