PlaYouWin Casino - The player's deposit never arrived.

Made an account verfied tue site full off issues deposited 25 money taken from my bank didnt go into the site then they said deposit issues then they say they fixed it deposit 10 again same problem money taken from my account and not added to site so ive 35 euros missing from my bank now i deactivated with them now dont trust them

Hello sean0009,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with PlaYouWin Casino. Please allow me to ask you a few more question before we would move forward.

What payment method did you use to deposit? When exactly did you make the first deposit into the casino? When did the casino inform you that the payment is now working?

I would definitely recommend you to not deposit there any more money until your first 2 deposits are credited to the casino account.

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Visa first payment yesterday 819am they informed my deposits cancelled then they said its fixed to deposit again but i put in 10 today no money in the site again

Now they say my 25 deposit sucussful processed but i deactivated my account yesterday they are worst site ever looks like i will never get my money now fu*king scammers

Dear sean0009,

Based on the screeshots from your last post, the payments are only pending. I think this issue will be related to the payment provider and not the casino. Could you please try to contact the provider and find out what might be the issue?

Well i got the 25 euros bit not the 10 euros so dont know why deposits taken forever to process i wont be playing there i mean depositing again takes days for deposits to process can only imagine if i won most likely take 8 years to get winnings

Will you request the casino for a refund or you will just play the money there as most likely the 10€ will arrive soon just as the 25€ one.

Yai played 25 but still not get the 10 im not depositing there anymore crazy site w

Dear sean0009,

Just to assure one last time, the deposit still did not arrive? If no, I will be forwarding the complaint to my colleague who will then try to get in touch with the casino.

Hello Sean,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

Yes i closed my account i still didnt second deposit

Thank you Sean for the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello SEAN0009,

I looked at your complaint and will do my best to help you. I would like to invite PlaYouWin Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

I closed my account with them.ya i deposited twice 25 and 10 euros got 25 in account after a week didnt get 10 so they owe my 10 euros

Anyway i tried off this i close my account they put 10 back in my bank are forget it now im tired off it

So they processed the 10 euros now lol after more than a month i made the deposit wtf site casino is that make a deposit and its not processed for months lol worst casino ever made anyway its no good to me now i self excluded from them over a month ago what a complete joke off a casino how the hell they have good reviews when u make deposit and its not processed to play for more than a month joke off a cssino

Hi Sean009,

Yes, the 25€ deposit landed with a delay, but you received it, as you have already stated in the complaint. You are missing a 10€ deposit however - a deposit that also landed with a delay and is in your gaming balance but your account is deactivated.

We are going to issue a refund of 10€ directly directly to your credit card as we already triggered a refund.

We are doing everything we can, but you are very hard to work with due to so many insults and lack of cooperation for this issue.

Regards,

the PLAYOUWIN Team

Ok thanks you dont understand why i closed my account no point in depositing takes forever to process to play thats why i closed my account

Insults ya your site is a joke people who deposit want to play games not wait months for there deposits to process no other casino i come accross did this thats why i self exclude from ye

And i will never see that 10 euros also i have new visa card so forget it i aint given ye my new visa card details

Dear SEAN0009,

sorry but I don't understand, you want 10 euros from Casino but you'll not provide your new credit card details?

Ya they cant refund it with new card because i not deposit with new card lol as if i ever would dream off depositing with them again so close this case now i can live without 10 euros

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.