The player from Finland has requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Finland has requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Finland has requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
My withdrawal has not been approved even after 9 days. The actual reason has not been stated. The chat is answered with a ready-made answer and emails are not answered
Kotiutustani ei ole hyväksytty 9 päivänkään jälkeen. Varsinaista syytä ei ole kerrottu. Chatissä vastataan valmiilla vastauksella eikä sähköposteihin vastata
Dear Eduzki98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear Eduzki98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear Eduzki98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Dear Eduzki98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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