The player from Kenya had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After the Complaints Team advised patience and explained the usual withdrawal process, the player confirmed that he had received his winnings. As a result, we marked the complaint as 'resolved' in our system.
PlayOJO Casino - Player’s winnings haven’t been received yet.
Amount: 133 ₮
PlayOJO Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Since 27th upto date I still haven't received my withdrawal please 🥺 help
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10 months ago
Dear 1juliusmwangy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Hello support I would like to close the complain I have received just now after a long time
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10 months ago
Dear 1juliusmwangy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
