HomeComplaintsPlayOJO Casino - Player's experiencing some issues.

PlayOJO Casino - Player's experiencing some issues.

Amount: Can$700

PlayOJO Casino
Safety Index:High
Submitted: 22 Sep 2024 | Case closed : 06 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from British Columbia experienced issues in this casino. The complaint was ultimately rejected due to the player's failure to respond to the Complaints Team's requests for additional information. Without the necessary details, further investigation could not be conducted.

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2 months ago

They said it was lost for 3 weeks and now they found it but won't send it.

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1 month ago

Dear efg22,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate and clarify what is/was lost?

I will be patiently waiting for your reply.

Best regards,

Kristina

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1 month ago

Dear efg22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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