PlayOJO Casino - Player facing issue with promotional free spins.

one of their "kickers" said ifyou deposit a $100 you get 100fs so i did that and no fs..so i emailed them and told them what happened "and yes chat window has never worked that i saw and email was a bit slow but they did give me my spins but with the wrong game..they had a similar "kicker" with a different game so "honest" mistake ..got a hold of them threw email once again told them thanks for correcting the problem but i said you attached the wrong game and could you fix the problem ..so they took the fs away and now they won't answer me...so what ..is there a 12 year old running things over there???

Dear jeffbrown2266,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PlayOJO Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What do you mean by "kickers"? Why didn't you use the bonus they gave you to a different game? I will be waiting for your reply patiently.

Best regards,

Nick

Dear jeffbrown2266,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

kicker is just their way of saying "p'romo"...cause i didn't like the game ..thats why i picked a different kicker "promo"...ok??

Hello jeffbrown2266,

Can you please forward the communication between you and the casino where they specified for which game are you getting the promotion to nikolas.b@casino.guru?

Dear jeffbrown2266,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

thats not possible ....have you even spoke with playojo???

Hello jeffbrown2266,

Can you please advise why is it not possible? No, we never contact the casino until we have relevant evidence from the player.

Dear jeffbrown2266,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.