PlayOJO Casino - Player complains that he didn’t win anything.

I don't know how you rated so high this website but in my experience I tried 3 different games and none of them paid out decent winnings let alone any bonus games after over 60 spins. It's rubbish

Dear Levent,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Hi. Thanks for your reply. If you check my gaming history I am sure you can see what I mean. In my opinion the outcome of those games are bit more than being lucky or not

Levent, would you be so kind and forward me your game history? My email address is kristina.s@casino.guru. Thank you very much.

I closed my account after my not so nice experience with that online casino and therefore I can't access to it.

The website might help perhaps??

I apologize, but since you have closed your account, we aren't able to proceed with further investigation.

If there is anything else, that you could provide to help us with this case, please let me know, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear Levent,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Hi. As I mentioned before I closed my account straight away as I wasn't happy with dead spins and no bonus . If you have the opportunity May be you can ask the website to have a look my gaming history. I am sure it's in their system

Levent, you are trying to prove, that something unfair is going on. If you want us to proceed with further investigation, you need to provide the game history yourself, because the casino can reject our request (GDPR reasons for example) and can refuse to send it to us, because we aren't the owner of your account.

The casino should be able to send it to you even though you closed your account.

Ok. I didn't know I can request my gaming history . I will try to do that

Dear Levent,

Have you received your game history? We are extending the timer by 7 days. Please, be aware that in case you fail to reply to this complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I asked them for my gaming history. They replied saying they would be dealing with it . Still waiting

Hello Levent,

please let me know if you've received the game history, so we can move forward with this complaint accordingly.

I have received . How can I send or forward to you ?

Please forward it to kristina.s@casino.guru. Thank you very much.

Levent I checked your game history, but I don't see anything unusual. As I mentioned in my first message, sometimes you might get lucky and sometimes not. You didn't play enough to receive the full experience and to be able to judge the casino completely.It seems there is nothing wrong going on here.

Please do not hesitate to contact us if there is anything else, we could do for you, or if you have any other relevant supporting evidence, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Thanks for your time.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.