PlayOJO Casino - Cashback offer revoked by PlayOJO.

Playojo revoked offer when it came time to pay me.

After taking a break from gambling I decided to try again with a casino that I used to use regularly.  PLAYOJO

In the first month I lost repeatedly, the odds were ABSOLUTELY terrible and just when I was about to close my account again they offered me 10% of my losses back.  They told me that I would be given this offer every month as long as I continue to play and did not use any self-exclusion tools (clearly coercive tactics to keep problem gamblers gambling).  I did so.  I kept the account open and continued to play.  Each time I’d get to a point where I wanted to self exclude myself I wouldn’t because I knew at the end of the month I’d get some money back.  

December 2023 was the worst month of losses I’ve ever had.  Again, I wanted to self exclude but did not for fear of losing my cash back offer.  Finally it came time for them to pay me back and nothing came.  

I reached out to them and they told me that they cancelled the offer.  I explained that I’d kept my end of the deal and deserved to be paid what they promised but instead they just said that they reserve the right to cancel any of their offers without notice or reason.

PlayOJO OWES ME THOUSANDS and they refuse to pay.

Hello contactjoelboily,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayOJO Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there any proof of the promised cash-back bonus? Did you have to meet any conditions in order to receive the cash back? Did you process any withdrawal last month? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

yes, I have an email stating my account was verified on Oct 18th, 2023. I also have an email outlining the cashback offer. The terms for the cash back offer were stated as meet a minimum deposit amount of $100, have no restrictions on my account and refrain from using any self-exclusion tools. I withdrew $8,481 in the month of December but deposited over $30,000.

I’ve attached screenshots of the emails.

joel

I spoke to the casino on January 1st about this issue. Their response was that they reserve the right to revoke any offer for any reason.

Hello contactjoelboily,

Did you receive the cash-back e-mail in December? Was there any indication that the bonus was active? Would it be possible to forward the e-mails to nikolas.b@casino.guru instead of screenshots here?

I’m forwarded the emails. There was nothing specific in December that indicated the cash back offer but I received it 2 months in a row and the offer said it would be every month.

Hello contactjoelboily,

Unfortunately it is nowhere promised that you will get a cash-back bonus for that specific month. Bonuses are always a good-will of the casino any it is entirely up to them whether the player receives a bonus or not. Also these cash back bonuses are counted automatically by the system not by casino staff and the reason of not receiving it may be cause by not meeting the conditions set by the system to receive one.

As we can't force the casino to give out free bonuses, is there anything else we could assist you with?

Dear contactjoelboily,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If you can’t do anything the I have nothing else to say

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.