The player from Portugal had faced an issue where his initial deposit made via Skrill was deducted from his account but not credited to his casino balance. The casino's support team had blamed the issue on Skrill, but the player had refuted this claim. After contacting Skrill, the player had confirmed that the problem did not lie with them, implying that the issue was with the casino's services. The deposit was eventually credited 4:30 hours after the transfer had been made by Skrill. The player had confirmed the resolution of the issue, and we had subsequently closed the complaint as 'resolved'.
PlayMoola Casino - Player’s deposit not credited to casino account.
Amount: €20
PlayMoola Casino
Safety Index:Fresh casinoSafety Index
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7.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Hello
after open account i made my first deposit,money was sent from my skrill account to casino but not credit in balance.
support only give fake excuse of problem from skrill side,u not pass of a lie
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9 months ago
Dear JMORE66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Hello.Dear Guru
I inform you that the deposit was credited 4:30 after skrill made the transfer, I take this opportunity to inform you that after contacting skrill, they informed me that there was no problem on their part, it can therefore be concluded that the problem is with the services of the casino in question.
complaint can be closed
thanks for your help
best regards
JMORE66
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JMORE66, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
