The player from New Brunswick is frustrated with the casino's withdrawal policy, which allows only a maximum withdrawal of $30 despite using 'no deposit' free spins. They question the legitimacy of the promotion when a deposit is required to cash out.
PlayMojo Casino - Player's withdrawal is restricted to a minimal amount.
Amount: Can$30
PlayMojo Casino
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Case opened
Current status
Waiting for player to reply
6d 18h 10m 19s
Case summary
5 hours ago
Public
Public
20 hours ago
The casino is communicating good but their demand to withdraw the max $30 is not making any sense.
How can you promote your casino with 'no deposit' free spins and when the bonus money is wagered out the client has to deposit a minimum of $30 to withdraw a maximum of $30?
Where is the 'No deposit' part of the deal?
Public
Public
5 hours ago
Hello dupuis1371,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayMojo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you ever deposit into the casino?
- When was the last time you spoke to the casino and what was it about?
Please note that depositing is usually mandatory to verify the player's payment method. You can also check the casino bonus terms where it is clearly stated: https://www.playmojo.com/bonus-terms-and-conditions
Looking forward to your answer.
Regards,
Nick
dupuis1371 has 6d 18h 10m 19s to reply
