The player from Bavaria encountered issues with his withdrawal at Play Mojo after winning €500. Despite his account being verified, the only withdrawal method available was Astro-Pay, which declined after three days due to the casino's technical problems with bank transfers. He lacked alternative withdrawal options. The complaint was rejected due to the player's failure to respond to inquiries from the Complaints Team, which prevented further investigation.
PlayMojo Casino - Player's withdrawal has been delayed.
Amount: €500
PlayMojo Casino
Safety Index:Fresh casinoSafety Index
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6.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Hello, I made a deposit at Play Mojo using a bank transfer. My account was verified and everything seemed fine. I won €500 and immediately requested a withdrawal. I found that there was only one withdrawal method available for me, which was Astro-Pay. After 3 days, the withdrawal was declined. Apparently, the casino is experiencing technical problems with bank transfers. But I wanted to withdraw using Astro-Pay. They couldn’t offer me any other options. I don’t have other options like Mifinity or cryptocurrencies. What am I supposed to do now!
Automatic translation:
Public
Public
1 month ago
Hello Klares488,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayMojo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
If you have never deposited with Astro Pay, the casino may require a minimum deposit to verify the payment method before you could use it to withdraw with.
Looking forward to your answer.
Regards,
Nick
