PlayLive Casino - Player’s dissatisfied with the withdrawal limit.

This is a fraud casino, you can top up unlimited! But if you want to withdraw money after winning, you will be told that you can only refund R25,000 a week! Even if you show all the information to prove that this is clean money, it doesn't change that you can only refund R25,000 a week! Then you'll find that you're only losing money no matter how you play! Until you lose everything!

Dear kuBHEKA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, many casinos have withdrawal limits and unless they follow them and they are stated in the T&Cs, there is not much we can do. I checked the general T&Cs and I found this:

3.3) Players will only be able to withdraw their winnings at a sum of up to R25,000 per week. The remaining amount will be placed back in the player's account until such times that they are eligible for a further withdrawal.

Furthermore, we also share this information about this fact in our review:

Could you please advise if you currently have any pending withdrawals? Have you made any successful withdrawals before?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear kuBHEKA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.