Playio Casino - Player’s withdrawals are delayed and unaddressed.

I've been waiting for 12 days now regarding 3 live casino blackjack hands that were never credited to my account. I've submitted numerous tickets through VIP support, but all I get is "please wait" with no response, and the days pass by! Additionally, I've submitted another ticket concerning a sum of €18,000 in the Mines game, where I was never allowed to cash out my winnings. My bet was returned as a bet reversal. I have proof in the form of photos and videos of everything. I'm still waiting for a response on this issue as well, and it's been almost a month without any resolution! This casino has seriously poor customer service for its players. You can't get any answers, and you're permanently left waiting! And of course, I won't get any resolution.

Hello Fraglife,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playio Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Are those wins visible in your gaming history?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verification with documents was not requested..Yes, everything is visible in the history..for the 3 blackjack hands I have photos and for the mines game I have a video on a computer where I try to cash out and it won't let me..in the history in the mines game it says reversal and my bet has been refunded and not the win..and for that I have photos as well

Also, for a month now, the chat with the VIP keeps telling me I have sent a reminder and the days just go by and nothing happens. I send every 5 days and I get the same responses, something I don't find right..

Hello Fraglife,

Can you please forward all the evidence to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

I just sent them.

I'm tired of waiting for an answer, it's just a casino scam and I'm surprised why a page like yours still has it on its site..we closed a month ago and it's been a month without any answer and they keep telling me the same things over and over again, their charisma is not bothering me anymore, I just hope no one plays on such sites again because they are simply scams.

Hello Fraglife,

Thank you for the e-mails provided.

I would like to point out that the screenshot of your betting history and the screenshot of the baccarat games does not match - can you please clarify?

Regarding the Mines game - it seems like your bet was simply refunded so the balance showing is not correct there.

We list every single casino as player has to be aware of the casinos which has a low safety index as well to prevent them from registering there - as you can see, this casino has a low one as well so it should server as a warning not to register there.

Regards,

Nick

Dear Fraglife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.