Playio Casino - Player claims that payment has been delayed.

Liernin Enterprises LTD is delaying payment of my winnings without providing a reason. I have already made a complaint with AskGamblers, but Liernin Enterprises LTD do not seem to care about it.

That is why I am making an attempt here as well.

I am trying to withdraw 7500 euro. The casino does not allow more than 500 euro to be requested withdrawn daily, and they allow no more than three requests at a time. I have now waited 14 days.

Communication with the casino is absolutely horrible. They keep making up new excuses as to why they have not paid me why winnings, but most of the time they just ignore my attempts to contact them.

From what I can see I am not the only one who struggles to get paid by Liernin Enterprises LTD. These casinos are either grossly mismanaged or highly unethical. Either way, they need to pay winning players. And I will not stop fighting until I have received what they owe me.

If there is anything CasinoGuru can do to help it would be much appreciated.

Dear FA.NE,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear FA.NE,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick.

Nothing yet. Was told today that I will receive the first 1500 euro early next week. We'll see.

Still no payment.

Update: 1500 euro received. 6000 to go.

Dear FA.NE,

I’m glad to hear that part of your withdrawals has already arrived.

Since the casino imposes withdrawal limits, it is important for players to adhere to these restrictions. As long as payments are being processed and received, we have no reason to believe there will be any issues with the remaining amounts.

However, please don’t hesitate to reach out if any problems arise or once all payments have been successfully received.

Best regards,

Nick

Dear FA.NE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.