Playio Casino - Player claims that payment has been delayed.

Hello,

I requested a withdrawal from this casino on October 31, 2024, and they still haven't credited my account. Additionally, I made a withdrawal request on October 18, 2024, which was not processed until October 31. I canceled that withdrawal request and submitted another one on October 31, but it still hasn't been processed. Whenever I ask support about my withdrawal, they always give the same answer: ("We have transferred your withdrawal request to our financial department, and they are looking into it. Sorry for any inconvenience." )My account is fully verified, and I haven't used any casino bonuses.

Please help me, Casino Guru.

Dear kuldeepmovaliya2050,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kuldeepmovaliya2050,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick,

They canceled my withdrawal request and tell me to re request for withdrawal.

Please, see attached conversation between me and casino.

Dear kuldeepmovaliya2050,

Could you please confirm if you’ve requested a new withdrawal since our last communication, and let us know the exact date?

Unfortunately, if a new withdrawal request has been submitted, the processing time will restart, and you’ll need to wait for it to be completed.

Please keep us updated with any developments or let us know if you need further assistance.

Looking forward to your response.

Best regards,

Nick

Hi Nick,

I received my payment.

Thanks,

Kuldeep

Dear kuldeepmovaliya2050, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru