Playio Casino - Player claims that payment has been delayed.

Hello,

I requested a withdrawal from this casino on October 31, 2024, and they still haven't credited my account. Additionally, I made a withdrawal request on October 18, 2024, which was not processed until October 31. I canceled that withdrawal request and submitted another one on October 31, but it still hasn't been processed. Whenever I ask support about my withdrawal, they always give the same answer: ("We have transferred your withdrawal request to our financial department, and they are looking into it. Sorry for any inconvenience." )My account is fully verified, and I haven't used any casino bonuses.

Please help me, Casino Guru.

Dear kuldeepmovaliya2050,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.