The player from Brazil had their account banned without proof, with the casino claiming irregularities and cheating. The player sought the return of 1900 BRL. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages, leading to the complaint being rejected due to lack of communication.
Playing.io Casino - Player’s account has been banned.
Amount: 1,900 R$
Playing.io Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
They banned my account without any proof. Just claiming that my account had "irregularities" and was betting on cheating. Amount of 1900 BRL. Be careful with this unfair casino.
Public
Public
5 months ago
Hello marceloderiz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playing.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
