The player from Germany is experiencing difficulties withdrawing his funds to SOFORT. The casino asked him to make a deposit using some other payment method, however, he has a deposit limit active, so it is not an option at this moment. The player was paid out.
Playigo Casino - Player’s struggling to withdraw his winnings.
Amount: €600
Playigo Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
€ 50 paid in without a bonus with SOFORT and quickly increased to € 600.
The KYC was successfully passed and I was able to request a payout.
From here on it got pretty dubious.
The casino has canceled the withdrawal several times and asked me to initiate a new withdrawal.
After the fourth cancellation, I was asked to deposit through another payment provider so that I could request a payout through them.
This is not possible for me due to my self-imposed limit of € 50 and the casino doesn't seem to care.
The way I see it, the whole thing is a lousy attempt to buy time so that I might be tempted to gamble away my winnings.
Automatic translation:
Public
Public
3 years ago
Dear ak3868,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
It is common that the casino requires at least one successful deposit with the payment method you wish to withdraw with. Could you please indicate what time period did you set for your deposit limit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Kristina,
I was now able to deposit via Trustly and hope that the withdrawal will work through this payment provider.
Unfortunately, I have had a bad experience at another casino (Goldenstar Casino) transferring money again for a withdrawal.
He then insisted that I had to gamble away the minimum deposit amount a second time for a successful withdrawal.
I will contact you immediately if something has happened.
With best regards
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