The player from Austria has set deposit limits. Unfortunately, his enquiry was ignored. Player’s complaint has been resolved successfully. (thanks to casino’s goodwill gesture)
Playigo Casino - Player’s request for deposit limits has been overlooked.
Amount: €1,350
Playigo Casino
Safety Index:Fresh casinoSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello, I have set a deposit limit of 10, - per day at this casino and still I was able to deposit the following amounts. 500, - and 100, - and 750, - Now I still have 300, - on my account and have informed the casino that it violated responsible gaming seriously and I would like these amounts back! The casino also admits that it has a problem with the deposit limit and is working to fix the problem. Nevertheless, I have the right to get my money back, because the casino also asked me to make a game turnover deposit 1x. Of the 1350, - only 300, - are still in the account, I see this as a gross violation of my protection! Please help. thank you
Automatic translation:
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4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward me the emails or screenshots showing that you have set deposit limits. My email address is petronela.k@casino.guru. If there’s any relevant communication between you and the casino, please forward it too. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
The mail is already on the way with the screenshots! thank you
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4 years ago
Translation
Hello Petronela, I want to send you some good news !! Casino Playigo returned the total amount of money to me today due to the failure to set the deposit limit !! I want to confirm that the casino is absolutely serious and the live chat has always given me the confidence to take care of this matter !!! Respect and best rating for Casino Playigo !!!!! Thanks to all
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4 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Michael for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
