Playfina Casino - Player's winnings have been confiscated.

Hi there,

Yesterday I played at Playfina, I had a small deposit bonus of 80 dollars I believe. I played slots and won big, kept on playing with the correct bet amount and then finally I saw that my Bonus Wagering requirements were met. I started betting bigger througout the day, then won a big amount again. Had a withdrawel of 1800 dollars in processing and over 9000 in my account. All of a sudden they logged me out of my account. Had to contact support, when they reopened it they took my money and said I have breached the bonus terms. Although I cant access the game history for some reason myself.

Please help me out here as 11000 is a lot of money.

PS I have tried multiple times to upload screenshots of the wagered bonus and screenshots of live chat but every time it gets denied.

Hello Jfoppen198,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playfina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you claim?
• When was the last time you spoke to the casino and what was it about?
• Did they specify which exact term did you breach?

Please try to request the betting history from the casino and forward it to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick