The player from Australia had successfully deposited and played, reaching a total of 2400 with plans for two withdrawals. However, upon checking the status of his account, he found it disabled and was informed by the casino that internal checks were underway. His friend was able to log in, raising concerns about the situation. The issue was resolved as the player became able to log in, confirming that his funds were accessible and the account was active, allowing him to proceed with his withdrawals. The complaint was marked as 'resolved' in the system.
Playfina Casino - Player’s account has been disabled.
Amount: A$2,400
Playfina Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Playfina Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 hours ago
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4 days ago
I never do bonuses i just put money in I played most of the night got up to 2400 in 1200 x2 withdrawals to my bank left it for few hours tried logging in to see if processed and says disabled i talk to them and they said doing internal checks and I asked if happening to everyone they said yes I got my friend to try log into his snd it logged in I think something is up
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3 days ago
Hello Biggieb213,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playfina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please never log your account from a 3rd party device as if your friend owns an account in the casino too, both accounts may be now blocked forever.
Looking forward to your answer.
Regards,
Nick
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3 days ago
Hey I can log in now and my funds are there but took 20 hours to do so can cancel this complaint
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2 days ago
Dear Biggieb213,
Thank you for your feedback! We apologize for any inconvenience caused by the temporary login issue. Player safety is a top priority for us, which is why we perform internal checks on a regular basis and selectively review accounts as part of our commitment to maintaining a secure gaming environment. This is the reason why you were unable to log in while your friend could.
Your account is active now, and there are no issues preventing you from processing your withdrawals. Please allow the withdrawal process to complete without canceling your requests. If you have any further questions, we’ll be happy to assist you!
Best regards,
Playfina Casino
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8 hours ago
Dear Biggieb213,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
