Playdoit Casino - Player's winnings and deposit cancelled over accusations of multiple accounts.

Well, I registered at the casino after reading reviews that they actually pay if you complete the sign-up bonus, so I decided to give it a try. They gave me my bonus, and I was able to meet my wagering requirement of 25,000, and so I already had my winnings in my real balance. When I made my deposit to be able to withdraw my winnings, my deposit did not show up, and despite my struggle, it was never reimbursed. So, I made another deposit, but when I tried to withdraw my winnings, the withdrawal was rejected because of the proof of my address. I successfully verified my National Identification Card (INE, in Spanish), and then I sent in my proof of address and my payment method, both of which were approved. I communicated with live chat and they asked for a driver's license or passport, which I did not have. Later, they asked for a selfie with my identity document, which I sent and it was approved. So, I applied again for my withdrawal and shortly after, they told me I had violated the terms and conditions that the bonus is only one person per household. They canceled my winnings along with the deposit I had already made. This seems unjust to me because I am the only one registered at the casino in my family. One stresses out to meet the wagering requirement just to win some money, and as it turns out, I was accused of having multiple accounts and on top of that, they stole my deposit. I see in the public reviews here, it says that a couple acquired the playdoit bonus and withdrew their winnings, whereas I, who am the only one registered, had my winnings canceled.

Hello Carloscr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playdoit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about? Did they provider any evidence of the terms you breached?

Looking forward to your answer.

Regards,

Nick

Hello, I registered on April 30 and on that same day I verified my INE, I claimed the casino bonus that gives me 500 pesos for registering and I started to make the betting requirement that was requested to release 3000 pesos of profits and I did it on the 5th May I verified my payment method and on the 6th I sent my proof of address and the requested selfie and it was approved and when I wanted to withdraw they canceled my earnings and my deposit and they never presented me with any evidence of what they accuse me of.

Hello, I still have not received any response and the casino tells me that I am related to other users and they confirm that they have returned my deposits.

Hello Carloscr,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear Carloscr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, if I am still in the process of my complaint, where do I contact nikolas.b@casino.guru .

Dear Carloscr,

Send an e-mail to the address.

Hello, good evening, I have already sent an email to the address you mentioned to me.

Dear Carloscr,

Please forward the communication between you and the casino and not a written text.

Dear Carloscr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.