The player from Mexico is experiencing difficulties withdrawing her bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.
They do not respect the refund of the money if you meet their wagering requirements
Dear Maribel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your withdrawal of bonus winnings has been rejected? Have you deposited any funds into your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela