HomeComplaintsPlaydoit Casino - Player’s struggling to withdraw her bonus winnings.

Playdoit Casino - Player’s struggling to withdraw her bonus winnings.

Amount: Mex$1,500

Playdoit Casino
Safety Index:Low
Submitted: 28 Dec 2020 | Case closed : 17 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Mexico is experiencing difficulties withdrawing her bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

They do not respect the refund of the money if you meet their wagering requirements

Automatic translation:
Public
Public
3 years ago

Dear Maribel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your withdrawal of bonus winnings has been rejected? Have you deposited any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Maribel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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