Playdoit Casino - Player's account is frozen.

Good morning, I released the bonus at the Playdoyt casino. I met all the verification requirements to release the winnings. I have to deposit 200 pesos, but when I tried to log in, my account appeared frozen.

Dear sanatasalfred,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playdoit.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you contacted casino support and asked for an explanation? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sanatasalfred,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.