Playdoit Casino - Player’s account is frozen.

The casino has frozen my account and hasn't resolved my issue. My account has been frozen for 2 months now.

Dear josevazquez210200,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focus on - slots, live casino, sports betting, etc.?
• Did you have an active balance in your casino account?
• Did you accumulate these funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The games I played on Playdoit were only casino slot machines and if in fact I had funds of $400 that I generated with a deposit of $250, what do I do?

Thank you very much for your reply, josevazquez210200. Have you received any explanation from the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I see that the casino mentioned you were accused of creating multiple accounts. Could you please advise if you created more than one account at this specific casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Well, no other adult lives in my home, I am the only adult living there, only I and my daughter, who is under 4 years old, live in my home.

Thank you very much, josevazquez210200, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you josevazquez210200 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Playdoit Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Dear josevazquez210200, I tried to get in contact with the casino but they do not want to share information about their players to third parties. For that reason, I recommend you contact the Dirección General de Juegos y Sorteos (http://juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Orientacion_en_linea) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru).

Dear josevazquez210200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.