PlayCroco Casino - Player's dissatisfied with the casino.

My problem with this casino is that they hijacked my network connection as I was about to hit a large win and cut my screen out on my games. They caused me to lose all of my bonuses, but that's not as bad as hijacking someone's private network connection. I would never ever play at this casino again nor deposit with them.

Dear Mrs. Stone,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please clarify how you came to this conclusion? Any supporting evidence would be helpful. Would you be so kind and send it to kristina.s@casino.guru?

Thank you in advance.

Best regards,

Kristina

Dear Mrs. Stone,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.