HomeComplaintsPlayboom24 Casino - Player’s account has been closed.

Playboom24 Casino - Player’s account has been closed.

Amount: €6,600

Playboom24 Casino
Safety Index:Below average
Submitted: 31 Oct 2024 | Case closed : 20 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 days ago

The player from the Netherlands faced issues with a blocked casino account and did not receive responses to their emails. The Complaints Team attempted to gather more information by reaching out for clarification and extending the response time. However, as the player did not respond to the inquiries, the complaint was rejected due to insufficient information to proceed with an investigation.

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3 weeks ago

The casino do not respond on my emails and blokked my acount

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3 weeks ago

Dear Zebi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you been informed about the reason for the account block?

Were there any funds in your account when it was blocked?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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3 weeks ago

ive send couple mails

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2 weeks ago

Dear Zebi, please respond to the questions above.

Do I understand correctly that your complaint pertains to a refund or compensation for the losses you incurred while using the Playboom24 Casino website? Specifically, because you received a fine from the Kansspelautoriteit (KSA), the Netherlands Gaming Authority?

Edited by a Casino Guru admin
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1 week ago

Dear Zebi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 days ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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