The player from the Netherlands is facing issues with a blocked casino account and is not receiving responses to their emails.
Dear Zebi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you been informed about the reason for the account block?
Were there any funds in your account when it was blocked?
Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika