HomeComplaintsPlayboom24 Casino - Player’s account has been closed.

Playboom24 Casino - Player’s account has been closed.

Amount: €6,600

Playboom24 Casino
Safety Index:Below average
Submitted: 31 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

2d 19h 26m 53s

Case summary

4 days ago

The player from the Netherlands is facing issues with a blocked casino account and is not receiving responses to their emails.

Public
Public
4 days ago

The casino do not respond on my emails and blokked my acount

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Public
4 days ago

Dear Zebi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you been informed about the reason for the account block?

Were there any funds in your account when it was blocked?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Public
Public
4 days ago

ive send couple mails

Casino Guru is examining the case

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