HomeComplaintsPlayamo Casino - Player seems to have a problem with her verification.

Playamo Casino - Player seems to have a problem with her verification.

Amount: €1,000

Playamo Casino
Safety Index:Low
Submitted: 12 Feb 2020 | Resolved : 17 Feb 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player registered in the casino, had some trouble with the verification, but eventually passed it. The player continued playing and made several withdrawals. After some time, the player was asked to verify her account again. The isue was successfully resolved.

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4 years ago
Translation

After I already made a complaint about the casino about my verification, I was suddenly verified and the sum was paid back then. Since then it has not been a problem. I was able to cash out winnings.

Yesterday 11.2.2020 I played again and won 1000.00 euros. When I wanted to have it paid out, it came back that it is not possible because of verification!

n

Automatic translation:
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4 years ago

Dear Nicole,

Thank you for contacting Casino Guru and letting us help you. Even though your account was verified recently, it’s not unusual for casinos to perform random checks. Have you contacted the casino and asked what documents they need and why you have to verify your account again? Is it possible that you used a new credit card?

Best regards,

Peter

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4 years ago
Translation

Thank you for your quick processing!

Yesterday I got a permit that the money will be paid out. I will wait to see if it really is. Lg Gattinger

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4 years ago

That's good news. Please let me know when you receive the money.

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4 years ago
Translation

Hello dear team

I thank you for the support.

I have received my winnings. I will no longer rinse on this side.

ne

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4 years ago

Dear Nicole,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter

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