Playamo Casino - Player's not able to access his account.

Will not let me log in . Will not send me a authentication code to log in . Keep asking me for additional information, which I have already provided ? Just seems like a scam ! Am I just being played for a fool ? Would really appreciate your feedback . Thanks . Shane .

Hello Shane,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that €14,500 (dispute value) is being held in your casino account? Could you please clarify when exactly you noticed that you cannot log in to your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Shane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Kristina .

sorry I was away for the last week . I’ll send on that information now .

Thank you for your reply and email, Shane. I’m very sorry but you haven’t answered my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hi Kristina .

I sent you that information in a personal email. Did you receive it ? The dates and times are on it . That’s all the information I have . Can you be more specific what other information do you need .

regards Shane .

Do I understand correctly that €14,500 (dispute value) is being held in your casino account?

Hi kristina .

yes that is correct . €14,500 is in my account and they won’t let me log in .

Thank you very much Shane for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Shane,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Playamo Casino to join the conversation and participate in the resolution of this complaint.

Dear Playamo Casino,

Can you please provide further information regarding the issues the player is experiencing, and what may be required in order for the player to access their account?

Kind regards,

Adam

Dear all,

We would like to inform you that we have reviewed the conversation between the player and the support ad we found that the player provided all necessary information to remove the 2-Factor Authentication from the account.

We kindly ask the player to reset the password in order to log in to the account.

Also, if you still want to set a 2-Factor Authentication, please install it to your device the application, which you will get OTP (One Time Password) from.

Thank you.

Thank you very much for the update, Playamo Casino.

Dear Shane,

Please let us know when you have regained access to your account.

Kind regards,

Adam

Hi Adam .

thanks for taking this case . I would like to thank Kristina also . I have good and bad news . With your help I was able to regain access to my account. But now unfortunately the casino will not let me withdraw my winnings ? As You can see from the correspondence from Playamo casino I have provided all the relevant information but yet they still will not let me withdraw my money , asking for more information . Why ? Your assistance on this matter would be much appreciated .

Thanks in advance , Shane .

Hello Shane,

Could you clarify what information has been requested? Is it for verification purposes?

Kind regards,

Adam

Dear Shane,

Please respond and provide an update on the situation. I will extend the timer for another seven days.

Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear Shane,

As we have had no further response from you, the complaint will now be rejected as previously mentioned. It can be reopened at any time.

Kind regards,

Adam