PlayAlberta Casino - Player is dissatisfied with deposit fees in the casino.

They will charge you $5 every time you use your CC.

Without saying much about this hidden fee.

Dear Ltopo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when you noticed that more money has been deducted from your account? Please understand that if an intermediary bank deducts funds, there's not much we can do. I wish I could be of more help but we are usually powerless in negotiating issues with deposit and withdrawal fee cases.

Could you please advise if you requested compensation from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Ltopo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.