HomeComplaintsPlayAlberta Casino - Player is dissatisfied with deposit fees in the casino.

PlayAlberta Casino - Player is dissatisfied with deposit fees in the casino.

Amount: Can$5

PlayAlberta Casino
Safety Index:Very high
Submitted: 15 Mar 2023 | Case closed : 31 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Canada is having a negative experience after incurring unexpected deposit fees. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago

They will charge you $5 every time you use your CC.

Without saying much about this hidden fee.

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1 year ago

Dear Ltopo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when you noticed that more money has been deducted from your account? Please understand that if an intermediary bank deducts funds, there's not much we can do. I wish I could be of more help but we are usually powerless in negotiating issues with deposit and withdrawal fee cases.

Could you please advise if you requested compensation from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear Ltopo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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