Play Your Bet Casino - Player’s deposit never reached his casino account.

$26.74 & $53.48 2 Mastercard transactions  on 5th Jan. Both been deducted from my card. Not applied to my account

 Sent several emails. Ignored and not answered. Finally had an answer in chat. "You have nothing to worry about. We have not debited you  card sir". I since asked to close my account 5 times.  Again ignored! Do not play here!!!

Dear James,

Thank you for contacting Casino Guru and bringing the issue to our attention. I’m sorry to hear about your negative experience. Could you please forward the conversation with the casino regarding the issue to us? It would be very helpful. 

Best regards,

Peter

Hi Peter I don't have copies of the chat sorry but have plenty of sent items in my sent box relating to this. I've heard before of casino's not paying winnings but never heard of casino's taking a deposit and not applying it to your account. WOW! This must be some sort of scam and I really advise you to warn other players. 

Also the phone number they have listed is fake and does not work.

Hi James,

Thank you for the reply. Please send us anything you have that could help solving the issue including a bank statement where it is visible the money left your account. You can send it directly to my email address: peter.m@casino.guru.

Dear James,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.