Play Royal Casino - Player’s struggling to withdraw his winnings.

Amount: $5,000

Play Royal Casino

Safety Index:Above average Submitted: 27 Mar 2021 | Case closed : 12 Apr 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Thexxshwa

Visitor

United States

Public

3 years ago

This casino told me they didn’t have enough to pay me. My balance is currently .1BTC which is around $5000. What kind of a casino can’t afford $5000????? There is one support person that has to relay messages to the owner, I have been told multiple times I have to wait for the owner to wake up.

Private

Petronela

Complaints Team Lead

Private

3 years ago

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Josh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.