Play Regal Casino - The player's winnings were capped.

Hi, in my case I deposited €25, started playing and won a prize of €1,100.

When I went to withdraw my maximum amount, I put €500, after 2 days they rejected my refund and lowered it to €250.

I tried the refund again with €250 the next day I checked the refund and they had lowered it to €100 and on top of that €150 has disappeared. Right now I have €2,900 in total and they refuse to pay me. They have told me that I can only withdraw €100 and it turns out that I try to deposit more money so that they let me withdraw more money and they have tried to make 2 equal charges to pages of dubious reliability.

I think it's a scam and they don't pay anything, not even 10 times your deposit. Because they say they pay you 10 times your last deposit but if I deposit €250 they say I can't get more than €250

Hello Theblackwolf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Play Regal Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Theblackwolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.