Play Regal Casino - Player believes that their withdrawal has been delayed.

Playregal... same problem as with bizzocasino... I try to withdraw my money and they keep asking me for a card that they canceled. I made my deposit with the current card and they are determined to upload the card that no longer exists, they want me to ask for an extract from the bank of that card... I have contacted them by email, by message, etc. and they keep saying to upload the card that does not exist.. I have already tried everything. I just know that these casinos are not to be trusted. That it costs you your life to make the withdrawal and that for my part I will not enter them again. It should be reportable.

Dear Celesteangelik,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

And they take a day to review the documents. It's all excuses

Thank you for your reply, Celesteangelik. Do I understand correctly that the casino has approved all your documents except for the credit card? Could you please clarify how the casino canceled your card? Do I understand correctly that you have not managed to make a successful deposit with this card?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

The casino did not cancel my card. It was my bank because they tried to fraud me... the problem is that playregal wanted me to upload documents from that card... in the end I looked for all the ways and managed to upload documents that I no longer had the card... after many days of struggle I managed verify everything... when I can finally make the withdrawal, it won't let me do it with a card, but by transfer. They sent me an email that it would take 24 hours to make the deposit. I'm still waiting and I don't see the income

I am happy to hear that you managed to verify your account. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Celesteangelik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.