Play Meta Casino - Player's withdrawal has not been processed.

5 deposits were made to this casino through cryptocurrency, as a result $400 was won

04/10/2023 $400 was withdrawn. Just in case, documents for verification were immediately uploaded.

But I still haven't received the money.

In the chat for two weeks, no one answered.

No one ever answered the email.

On instagram, twitter, telegram - no one answered.

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, I have not made a withdrawal in this casino before

No, confirmation of a successful check was also not received.

No bonus

Thank you for your reply, pozndarya. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, if you received any messages from the casino in the meantime, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Their site playmeta.game has stopped working

The status of my withdrawal request is "pending"

I never received a response from them.

I am not able to access the website either. Could you please advise when exactly you noticed the website was down?

6-7 days ago.

I filed a complaint with the licensee and they (gaming curacao) 10 days ago replied:

"We have sent this over the operator for feedback."

and after that the site stopped working.

but they have a mirror: https://playmetagame.io/

but as you can see the license icon is no longer active

but the license itself is not taken away

this can be seen in their new project:

https://hypexjet.com/

Do your log in details work in this other casino too?

No I can not.

in another casino, everything is very complicated and simple at the same time - there the game is played in telegrams (messenger).

Unfortunately, at this point, we are not able to proceed further with this complaint as we personally do not have any contact, or way how to get in touch with a closed casino. Since there is not much that can be achieved without cooperation from its side I am afraid that we have no other chance but to close this complaint as unresolved.

I understand this isn't a satisfactory solution to your issue, but if the casino decides to react, we will reopen the complaint, and you will be notified by email.