Play Fortuna Casino - The player's account got blocked.

Hi,

I deposit on this casino and they after the deposit they blocked my account .

On asking They said as per rules we are closing the account.

I just want my deposit money back.

I didn't claimed any bonuses while depositing.

Hello Harsheet99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Play Fortuna Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was already verified? Was it your first ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

It was my very first deposit.

They didn't asked me to verify. After deposit they immediately blocked my account.

Last time I spoke to them was a few days ago.

Can you please forward all the communication between you and the casino to nikolas.b@casino.guru?

Sure.

Alternatively I will submit here too also.

Hello @Harsheet99,

Your account is activated now.

Enjoy your game!

Sincerely, Play Fortuna

Hello Harsheet99,

Can you please confirm the casino's statement in order to close the complaint accordingly?

Yes my account is unlocked

Thank you Harsheet99 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick