Platinumclub VIP Casino - Player’s struggling to complete account verification.

See attached when I uploaded my document for verification and its more than a month still no update.

Without verification I can't withdraw my balance which is £115

Mailed casino n no response.

https://platinumclubvip.com

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Can my name be kept anonymous please

This ticket can be marked as resolved

Plz keep name anonymous

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru