The player received lower bonus than he was supposed to. The complaint closed as the player resolved the issue with the casino.
Platincasino - The player's bonus was credited incorrectly.
Amount: €80
Platincasino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, the casino had a promotion/bonus over the weekend. For every deposit from 20.05 to 22.05 inclusive. To give a cashback of 20 percent on all net losses/deposits. Deposited 600 during this period and got a bonus of 42 euros today. Normally it should be 120 euros or not? The week before, there were constant errors on my Vip cashback of 10 percent. On deposits of 1600 euros I initially got 35 euros, then it was improved to 80 euros and then to 140 euros on further inquiries. Is it that hard to calculate something like that? Mfg Daniel
Automatic translation:
Public
Public
2 years ago
Hello Niedi86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino. Please allow me to ask you a few more question before we would move forward.
Did you already contact the casino with this issue and if yes, what was their respond? Is there any link or screenshot of the cash back bonus showing the exact terms of it? When was the last time this or same issue occured?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, so the casino is working on the case and that was the answer. The last time was on May 16th, 2022. As a VIP player, I was only credited with 10 percent cashback of 35 euros, although I had no payout and had deposited 1600 euros. What should actually be 160 euros. After 2 improvements I would have received 140 euros. Unfortunately it was just a pop up asking if I wanted to be part of the deal and I confirmed that. Unfortunately no e-mail or anything. Mfg Daniel
Automatic translation:
Public
Public
2 years ago
Hello Niedi86,
Could you please forward a confirmation of your deposit during the even period? Please forward it to nikolas.b@casino.guru.
Also could you please advise what was your remaining balance when the promotion ended? Isn't it possible that if you had remaining balance then only the 20% of your loss was credited to you?
