Platincasino - Player’s withdrawal is delayed.

Also ich warte seit über eine Woche auf mein Geld. Man kriegt keine Antwort auf Emails. Der Support kümmert sich 0 um einen. Teilweise wird man raus geschmissen sogar. Ich habe denen alles geschickt was die haben wollten für die Auszahlung. Aber ich bekomme mein Geld nicht. Und wenn ich mal einen aus den Support bekomme dann reagiert er nicht darauf und leitet mich immer nur weiter habe auch mehrere Screenshots. Diese Seite solle gesperrt werden weil die Einfach nur Leute verarschen genauso ihre Bonus funktionieren nicht mal. Kommt auch noch dazu. Also kann ich ehrlich keinen weiter empfehlen. Allgemein eigentlich das online spielen haha. Aber diese Plattform ist der letzte schmutz. LG

Dear phillipmaxi1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear phillipmaxi1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.