Super Spin Casino - Player believes that their withdrawal has been delayed.

I am requesting assistance regarding a delayed withdrawal from Super Spin.

I submitted a £1,500 withdrawal request on 02/01/26. My account is fully verified, and I have made multiple successful withdrawals previously using the same Starling bank account.

The withdrawal has now been pending for over 12 days.

I raised a formal complaint with the casino, and on Sunday at 11:55 they replied stating that my withdrawal is undergoing "routine verification" and a "game provider review," but they did not provide any timeframe for completion.

I waited the full 72 hours after this response in good faith. However, I have received no further update, no approval, and no payment.

I am requesting AskGamblers’ assistance in helping resolve this delayed withdrawal, as the casino has not provided a clear explanation or reasonable timeframe despite prior successful withdrawals and full verification.

Important notice:

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Dear CoeEllie,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear CoeEllie,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdrawal has not been resolved.

I have not received the £1,500 payment, and despite asking to be kept informed, there has been no further communication or update from Super Spin since their previous email.

The withdrawal request remains pending.

Hi, I just wanted to check in regarding the status of my complaint, as it has been a few days since my last update and I haven’t heard back yet.

Please let me know if anything further is needed from me at this stage.

Thank you. Ellie.

Dear CoeEllie, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla