The player from the Netherlands faced account blockage after attempting to make a withdrawal on Gambiva7, despite having just completed the verification process. She sought restoration of her account and access to her funds. The player did not respond to the Complaints Team's inquiries and requests for further information, which prevented the investigation from proceeding. Consequently, the complaint was closed due to lack of communication, with the option for the player to reopen it in the future.
Gambiva Casino - Player’s account has been closed after withdrawal attempt.
Closed
Our verdict
Player stopped responding
Amount: €8,000
Gambiva Casino
Safety Index:LowCase summary
Discussion
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1 month ago
Hello,
After I attempted to request a withdrawal on https://gambiva7.com, my account was suddenly blocked or deleted. I can no longer log in, and I have not received any explanation for this. My account had just been successfully verified, and right after my withdrawal request was rejected, I lost access completely.
I am requesting that my account be restored with my funds still available, so I can request the withdrawal again.
Has anyone else experienced this issue, or knows how to resolve it?
help me.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambiva Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear ssecrett,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
