The player from Germany is criticizing casino for accepting 3rd party deposits and allowing them to open new accounts despite the fact they mentioned gambling problems. Since the player deposited with his credit card to someone else's account and play via this account, we didn't see any reason for a casino to refund the player. We rejected the complaint because the player didn't respond to our messages and questions.
Platincasino - Player is complaining about overall casino experience.
Amount: €5,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, unfortunately I don't have any exact dates, but I don't know what to do anymore. After I gambled away 15k one night at Platincasino, I speared myself and went to therapy, especially because of Platincasino. Well, after a relapse of about a few months, I registered again with Platin and paid in 200 euros again, well I saw player reports that Platin does not pay out in the event of a win and I also referred to it and after a long discussion got at least the 200 euros back, RIGHTLY BECAUSE player protection was not complied with was well so far so good I let another month pass this time played by a friend on his account but again paid in via my paysafe credit this time several thousand I read their terms and conditions that if I pay in with my paysafe account under a different name (in in my friend's case) all winnings will be canceled upon withdrawal and deposit will be refunded all right.
I write platinum on it as I said I was highly addicted to gambling. Player protection not taken again over my name which has already been banned 2 x at said casino paid in several thousand lost support for weeks back and forth. Her discussed that I even hoped for dad money made in the end very outrageously only automated answers mgma not written back to this day.
"Online Lawyer" (I'm totally broke) is still checking the case.
Have. Me on player protection and. Terms and conditions called and not even ignored. A comparison would be offered to me.
Gamblejoe, can't you help me legally
Deposits into the player's account can be made using the payment methods available on the Red Rhino website. The name of the payment method holder (credit card, bank account or ePayment) must match that of the player account holder. If this is not the case, the corresponding amount will be returned to the payer and the deposit will be refused. Any fees incurred will be charged to the paying account.
PLUS I AM. DOUBLED AND THESE PEOPLE. ESPECIALLY PLATINUM KNOW ABOUT MY GAMING ADDICTION...
I've been struggling for months waiting for answers from mgma. Or a lawyer but well I'm just a small fish but I'll go to the end Platinum is really mafia I think wje can please set the terms and conditions as you want I would have won if they had referred to payment transactions §3 Section 1 so now the opposite is the Case PLUS. I WAS OR I AM REALLY GAMBLING SICK. AND BLOCKED EVERYWHERE.
AND this casino I always win my casinos but to make money from sick people who even took security measures on their side that didn't help at all that's hard and now I want to know again why I don't get my money back if I was first of all blocked to a high degree with you and secondly. I had never been able to win anything and then I didn't even suggest a comparison. People casinoguru how can something like that be advertised?
But tz German taxes take very heavy nr. per spin.
So casinoguru everything is true to the word please help. Me. Legally dad is self-propelled look. What said casino now answers best Sebastian has documented most of it with date etc
Automatic translation:
Public
Public
2 years ago
Dear Ediz34,
Thank you for submitting your complaint. First of all, I would like to apologize for the late reply to this complaint. Before we could decide how to proceed in this case, we had to discuss your issue internally.
The term you mention is intended to protect people who have had their credit cards (or other payment method details) stolen. To be more specific, this term could be used if your friend stole your credit card to make a deposit and play in their casino account.
However, this is not the case because you have intentionally used an account that does not belong to you and have personally and voluntarily deposited your funds into this account. By doing so, you have seriously violated one of the main online casino rules. Please note that every casino prohibits players from letting someone else use their account and this is no exception. Please see here:
"13. The player must keep his login name and password secret at all times. In this regard, Red Rhino advises the player not to write down their login ID and password in a way that is easy to find or use. Red Rhino also advises the player not to leave their computer unattended after logging in, so that they can avoid anyone using their account without their consent. Red Rhino also encourages the player to create a password with a minimum length of six characters, which contains at least uppercase and lowercase letters of the alphabet and numbers or other characters (eg Asdf12 / 3). "
This means that your friend is the only person who has permission to access and use their account and they should never share their personal information with anyone else.
Therefore, we have come to a conclusion, that from our point of view you are not entitled to a refund and we would strongly advise you to refrain from such actions in the future.
Please, do not hesitate to let me know if there is any other additional information, or if I have overlooked something, but I am afraid that I will be forced to reject this complaint.
Thank you for understanding.
Best regards,
Kristina
