Platincasino - Player believes that their withdrawal has been delayed.

"Due to an issue with the payment provider, we are currently unable to process bank withdrawals until the error is resolved. Our department is working diligently to fix the issue and as soon as it has been successfully resolved, your withdrawal will be processed"

I've been trying to make a withdrawal that is still under review. I received an email to verify my credit card and it was approved, but now they say they're having issues processing withdrawals? I'm just wondering if this is a common occurrence? Because I haven't experienced this before..

Dear Rosso10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rosso10,

Have you received your withdrawal from the casino yet?

Dear Rosso10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.