PlanetaXbet Casino - The player was unable to claim a bonus.

I received an email from goru with the exclusive promotion and they told me that it was not valid that it had already expired

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Hello Kingrous,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlanetaXbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what kind of bonus offer did you receive in the e-mail? When exactly did you receive the e-mail? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

And well, I talked to them about 2 hours ago

Hello Kingrous,

We tried to test the bonus and it is indeed expired. We are currently trying to get in touch with the casino to find out what exactly happen, if we missed adding the expire date or if there wasn't any.

I'm sorry that such a mistake happen, the bonus you received in the e-mail was generated from our system where the bonus had no expire date marked.

What information did you get from the casino?

I no longer have an answer

Hello Kingrous,

We have not received any information from the casino yet. We are trying to keep the bonuses on website updated but it is not always possible in such a high numbers.

However, we can't punish the casino for such cases as is might happen anytime to any casino and after all, bonuses are a goodwill of the casino.

Is there anything else we could assist you with?

Dear Kingrous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.