Planet 7 OZ Casino - Player’s withdrawal has been delayed.

Plabet 7 oz have approved my withdrawel which took almost a mth of repeating the same things and resending the same required paper work daily and now its been 10 business days since sending the withdrawel payout request off to there third party provider who like planet 7 oz has no contact phone number , plabet 7 oz do not return emails either and online staff closed my account when I told them of my dire needs to have these funds in my account asap . This is one of the worst experiences of my life , it makes me angry , anxious , have panic attacks and worstly as I budgeted around recieving the funds any day now over 3 weeks ago as told by online staff I made a commitment to my bank to pay my mortgage arrears within a week only to have them forclose leaving my family homeless now too but noone at planet 7 oz seem to care. I think they are a scam and I doubt ill even get any money . Everythung I've been told is a lie and even if they didn't close my account I wouldn't deposit another cent , after the thousands I have given them it took a withdrawel to make me realise it was all a scam , they are good at discussing the truth with there campaigns etc but they actually ruin lives and create nightmares , far from dreams as they claim . They disgust me

Dear Melissa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Planet 7 OZ Casino: https://casino.guru/Planet-7-OZ-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thankyou . This is my first withdrawel and I opted for a wire transfer .

They said they have closed my account and are not paying my withdrawel now. If I don't get this money my life is over. I have made commitments when its come to this money im scared if I can't honor

I can't believe they have done this to me. Planet 7oz really are going to b the death of me . Literally because I will take my own life if I don't get this money

Thank you very much, Melissa, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou. I have faith u will rectify this problem and get this wothdrawel for me that I rightfully won and deserve. Thankyou so very much

They never reply to emails ever and then when customers get angry and frustrated at being ignored they close your account and don't pay your withdrawel leaving u even more frustrated and angry and then still don't reply to emails. Its been one if the worst experiences of my life. No phone number and online staff only lie before they cut you off and make it impossible to contact them either . I hope this casino gets shut down. They have ruined my family when I should have been excited about having a win

How can anyone get away with this. They approved my withdrawel and i have the email to prove it and now they still won't pay it , how is that legal ??

Any word on my complaint yet. I am having anxiety attacks as a result of all of this

Dear Melissa,

I’m sorry to hear that you’ve been having trouble withdrawing your funds. I’ll contact the casino and try my best to resolve the issue

I would like to invite Planet 7 OZ Casino to participate in the resolution of this complaint.

Great idea , I would like planet 7 oz to plz resolve my complaint too. I have been a loyal customer for years spending thousands at there casino and regret that my first withdrawel has caused so me so much frustration which led to the closure of my account and i only want what is rightfully mine to be honoured as they had already promised to do so by approving this withdrawel in the first place . Please planet 7 Oz, I was relying on these funds and would like to apologise for any wrong doings u may feel I have done from my behalf . Please pay my withdrawel

If my payment was sent on the 3rd April as planet 7 oz say it was then how is it even possible for them to retrieve the payment and stop the funds from being recieved in my bank account ?? Could it be that my refund is still on its way to my account given its been over 10 buisness days since the date it was sent or is it more likely they have cancelled the transaction when they closed my account 5 buisness days later??

If someone could plz explain this to me, I'd really appreciate it as im having a hard time getting my head around how this has happened and why as i have little understanding of online casino laws and how there payment systems work . Tia

Greetings all,

The first thing I would like to do is assure you that the payment is on the way, it was released to our 3rd party on the 1st of April. Generally it arrives in your bank account within 10 business days however the protracted Easter holiday did slow things down a bit. The best I can say is it should be there shortly, there are no known delays currently.

I would also be remiss were I not to mention the why of your account closure. I will refrain from quoting you directly Melissa but we have strict guidelines regarding responsible gaming and player safety. Our websites are for recreational purposes and we allow you to play under the assumption you are doing so responsibly and within your own means. All it takes is a mention of financial hardship to flag your account for deactivation. Threatening self-harm is an immediate red flag and cause for immediate action.

From myself personally and as a representative of the casino I wish you the best in all things and genuinely hope you seek help regarding your personal issues. Gamblers Anonymous has AU chapters and meetings in just about every corner of the globe https://gaaustralia.org.au/.

You are not alone, for the sake of yourself and those who depend on you please look into GA Australia.

Sincerely,

Nick and Planet 7

Thank you Nick at planet 7oz for your response and reassurance as well as your explanation as to the closure of my account which I can honestly say I can now respect and thank you casino guru for your help in this matter also. I will let u know when the funds have arrived in my account 🙂

Thank you, Planet 7 OZ Casino, for your reply.

Dear Melissa,

I’m glad there’s good news. I’m setting the timer to 14 days. Please let us know once the funds have arrived, or if there’s any other news regarding the issue.

Dear Melissa,

Have you received your funds? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, we will have to reject your complaint.

I did receive my funds. Thankyou casino guru and planet7oz

Thank you, Melissa, for the update and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru