Planet 7 OZ Casino - Player’s withdrawal has been delayed for four months.

Well it’s not euro it’s Australian dollars. I had a total of $10,000 in withdrawals in smaller amounts. They won’t pay me the last $2000 that I requested last 26th September last year. I have been in touch every day and they keep making excuses. They say they have elevated my request and that I will definitely get it. They apologise for the delay but still I don’t get it. I think they must have gone broke. I won it fair and square

Dear Vunklee11,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. My previous withdrawals were around $1500 and $2500 which were all paid promptly. The $2000 is still a pending withdrawal and has been since 26th September last year. I contact them every day and they send me a generic response that someone will contact me within 5 days but no one does. Yesterday on chat I asked when I would be paid and the guy took 10 minutes to check my account I just don’t know what’s going on. I refuse to play until I get paid I’m wondering if they leave it long enough are they going to consider my account dormant and close it. There is definitely something going on. Please help

Thank you very much, Vunklee11, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vunklee11,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 OZ Casino into this conversation. Can you please specify what is the problem with the player’s remaining withdrawal?

Greetings all,

The requested withdrawal was reviewed and approved yesterday, I'll see what can be done to get it out the door for you Vunklee11.

Best wishes,

Nick and Planet 7 Oz

Thank you Nick for update, please let us know when the payment will be released.

Hoping it is correct. When I go onto my withdrawal place on the casino a notice comes up saying it was not approved

Greetings Vunklee11,

Perhaps try clearing your cookies and browser history then refreshing the casino as the information I reported is definitely valid. In fact payment went out to our 3rd party for you as a wire in the wee hours this morning, you've gotten many withdrawals from us so you are aware it generally takes between 3 and 10 business days to credit in your account however it's on the way. 🙂

Let us know when it arrives!

Best wishes,

Nick and Planet 7 Oz

Dear Vunklee11,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I am still waiting for the money to be in my account. Can you see the date it was sent please?

Hey all,

Payment went out from the casino to our 3rd party on the 26th of January as a wire, as a general rule they deliver in 3-10 business days so we should be seeing that coming in sometime in the not too distant future.

Just be patient a bit longer and let us know when it comes in.

Best wishes,

Nick and Planet 7 Oz

Ok

Dear Vunklee11,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.