Planet 7 OZ Casino - Player’s withdrawal has been delayed.

I won this money on the 18 /11/2020 still waiting for it.

It has been Escalated 3 times and still nothing every time I ask about it they say have to wait another 3 business days,22 business days later escalated 3 times and still nothing

Dear Margaret,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Planet 7 OZ Casino: https://casino.guru/Planet-7-OZ-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

yes I have and its been a wire transfer

Hi

How much longer do I have to wait as I was hoping to get this before Christmas but looks like this will not happen.

why can't they have payout teams that work 24/7 then there may not be any problems then?

hope to hear from you soon about this matter.

Thank you very much, Margaret, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Margaret!

I will take care of your complaint. Please, let me invite Planet 7 OZ Casino to this topic so we can discuss and hopefully resolve the issue.

Hello Martin

They will only say what they have been saying to me wait 3 more Business days this should of been in my bank by now.

It's now 24 business days & escalated 3or 4 times, they need to get it done now.

so I have to wait almost 10 days for them to get back to you?

sorry, will not wait another 10 days my patience run out waiting on this to be payed out this need to happen very soon.

well, it's been 25 business days and escalated 3-4times and still nothing.

if this is not done by 24/12/2020 I will have no choice but to take the matter to the liquor and gaming commission as this has gone on long enough you will most likely ban me from the game but you only have yourself to blame.

Not happy about this.

How can you resolve your problem as soon as possible when I can't get an answer everyone is so slow

well it's boxing day here and still the winnings have not been pay talk about slow all round why did I make a complaint as I am getting nowhere at all with anyone

you people are useless

Hello Margaret!

Please, allow me to remind you, that it was you who submitted this complaint exactly 7 days ago and since there are ongoing Christmas holidays, response from the casino may take some time. As one of the Casino Guru independent employees and professionals, I’m trying to help you to receive your winnings. The process of resolution is not always instant and it depends on various factors, which are often not directly in our hands, but we are trying our best to help the players which ended in an unpleasant situations, exactly like you.

Let me please ask you to have a tiny bit more patience and I hope we can successfully resolve this case.

I have waited 28 business days, escalated 5 times now, and still nothing.

My patience has run out on this matter and by the timer, they still have 3d 19h 8m which I think is a bit too long to wait after the amount of time I have already waited.

We would like to ask Planet 7 OZ Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating

sorry will not wait another 10 Days this is becoming bull well, look at that no reply from Planet 7 oz now what?

as its been 33 Business days and Ecsalated 5 times

so you give them 20 days to reply hahaha

most places only give 7 days you give them 20 days are you working with them on not paying out

Have no idea why I put a complaint in with you lot as you are just as bad as them

Hello Margaret,

Although I fully understand your frustration given the prolonged time frame of the resolution process, I am afraid there is nothing we can do other than wait for Planet 7 OZ Casino's representatives to respond.

Please, bear in mind that there are ongoing festivities towards end of the year and during this time, we expect everyone to reply later than usual, simply because of these events. We give 10 days to reply for both casinos and players.

The casino representatives were notified about this complaint and I am pretty sure they will make their entry into the discussion soon and your payment will finally reach your account.

If you are not satisfied with our services, we can close this complaint.

they had 10 days where they could of replyed and they didn't what makes you so sure they will at all as it been 34 business days and escalated 6 times now why are they refusing to pay as their reviews are pretty bad at paying out from what I have read and Black listed as well

We would like to ask Planet 7 OZ Casino's representatives to join this discussion once again.

The last timer we provided for them to make an entry, should have lasted 6 days from now on, so I am extending the timer for the casino by 6 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating

so you really do nothing but wait a time frame for them to get back to you.

then close the case

Hey all,

I do genuinely apologize for the delay in response on my end, Christmas is only once a year as they say and with 3 kids a lot is expected of me over the holiday Margaret, I hope you understand.

Nonetheless I have quite positive news for you, the requested withdrawals are approved and paid out in two payments that went out to our 3rd party for delivery on the 4th and 6th of January. It can take as long as 10 business days for them to deliver so be patient and it should be a happy New Year after all.

Best wishes,

Nick and Planet 7 Oz

Hello Margaret!

I am delighted to see that your withdrawals are on the way already, please let us know when you'll receive them both.

will do when I get them as its 7 business days today

That's not counting the 4th

Hello Margaret!

As mentioned above by Nick and Planet 7 OZ Casino, the funds should be on their way to you. I will extend the timer for another 7 days. Please let me kindly ask you for a bit more of patience and please, keep us informed in case you'll receive it.

well got it today -$80 dollars on both

Hello Margaret!

I am delighted to see, that you received your withdrawals.

Regarding the amounts you got deducted from your withdrawals, please note, that in the casino's terms & conditions, the following is stated:

"All withdrawals may incur a processing fee of up to ($)40, depending on the payment processor and/or withdrawal amount."

Moreover, it is possible, that the payment processor charged additional fees to these transactions. Unfortunately, there is nothing, that we can do about this matter, as it is not uncommon to happen.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.