Planet 7 Casino - Player’s withdrawal has been delayed.

Hello,

Here we go again. My hopes and expectations when it comes to withdrawing at an online casino, is that they give you access to your winnings WITHIN THE TIME FRAME PROMISED on their website. But yet again, I have to come to Casino Guru to get my winnings. I made a withdrawal request with Planet 7 on December 16th. I just don't understand, why so many hoops have to be gone thru in order to get my money. Please help. I pray this doesn't drag on for weeks to come.

Dear Dego1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

I pray you can help me It's been a total of 18days since I requested it. I've already been verified and went thru all of that, so that is not the problem. I really was hopeful that after the initial withdrawal, it would be a quicker process to withdraw winnings down the road, but seem to be sadly mistaken. I mean they say it themselves on their own website! Except on their website, they claim the withdrawal will get approved/denied WITHIN 1 to 3 business days, then can possibly take an additional 7 business days from there. #WHYLIE?

Thank you very much, Dego1981, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dego1981,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Got the payment!!! Thank you Casino Guru!!!

Xoxo

Dear Dego1981,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru