The player from Brazil is dissatisfied with the RTP of a specific game in the casino. We closed the complaint due to insufficient evidence from the player.
Pix Bet Casino - Player complains about a slot game being manipulated.
Amount: 300 R$
Pix Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Pixbet Casino for me is nothing more than a Casino that manipulates the games
It makes no sense to play in such a popular Casino that the slot machines paid very well, and suddenly the same slot steals you 300 reais with you betting only 0.30 or 0.50, it steals the 300 reais in less than 10 minutes of play
Because prizes of more than 5 reais never come out, and when you think the prize is going to come out due to being many and many plays without winning a penny, it simply, instead of the roulettes stopping in sequence of payment of the prize, it makes the symbols that are already grouped in the same row roll one more time thus taking away your chance to win something.
This for me is game manipulation, where there's no point in doing absolutely nothing to try to change the way the roulette wheels spin, because even if you try to stop the roulette wheel before the normal end of its running, the slot machine starts spinning non-stop , and runs for at least 1 minute alone.
What Pixbet Casino programs in the slot machines is a way of manipulating the games, it may not even be the Casino itself that makes the changes in the slot machines, but the game suppliers themselves at the behest of those responsible for the Casino.
I've already spent more than 800 reais on the same slot machine, the Super 7s game, supplier Pragmatc Play
In particular, this game is very adulterated, as it was a game that paid a prize very quickly
Total manipulation of the slot machine
Super 7s by Pragmatic Play
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1 year ago
Dear EduFatal,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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1 year ago
Translation
Clearly both you and any other Casino will embrace a complaint that the slots are being manipulated or programmed to not pay out any kind of prizes to players.
Unfortunately, I already imagined that starting a fight of this level with a Casino like PixBet would not bring good results to any player or gambler.
I think I can be the only one complaining about PixBet Casino, mainly referring to a slot game with the game Super 7s TM, whose supplier of this game is Prgnatc Play
However, I insist on posting the videos that I recorded from my cell phone screen, logged into the Casino and just playing this Super 7s TM nickel cassa
For anyone who has played this game or even tries to play it, you will see and realize how much it is or was programmed not to pay the respective prizes when due, because it doesn't matter the amount, amount or time you play it, it simply it starts to stop spinning the cylinders without stopping, and even if we try to stop the spin on its own, it does not obey the command and even when it stops on its own with a possible higher prize, it simply jumps 1 or 2 more rollers to take it away from the player a possible prize that was supposed to be paid to the player 😏😏
I may not even gain anything from this report, but I will post the screen recording of my cell phone logged into my account and playing this specific game in particular 😏😏 So anyone who knows the game will know and will realize that it is not working correctly as it should, and something very bad faith on the part of the Casino itself or even the game supplier, is directly involved in the malfunction of this slot machine and others that also belong to the same supplier... Pragmatc Play
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1 year ago
Translation
To Casino Guru, I come through this post to apologize for any inconvenience or inconvenience that I may cause or may be causing.
Because I really admire and am a fan of Casino Guru because he is honest and friendly.
But due to some complaints that I made and I have from some casinos, and in particular Casino PixBet, because I found and came to the conclusion that Casino Pixbet or some providers of slot games like Pragmatc Play, mainly about the Super game 7s.. are maliciously defrauding, manipulating and even programming respective slots and games, so that they do not pay the prize to the player.
I say this for the simple fact that I already know some online slot games and also their suppliers, and already knowing what the RPT payment values are for each game or slot specified here by me.
And because I'm talking about the game Super 7s from the supplier Pragmatc Play, and that this game has an RPT of about 96.7% payout, which you can find in several online casinos, and also in Pixbet Casino... This game is yes being manipulated, programmed not to pay the due prizes to the players and also showing many flaws in the betting process within the game... Something is not right, mainly playing this game in the PixBet Casino
Other Casinos that also have this respective game work perfectly for the player, but unfortunately on the website or even through the PixBet Casino app, this game has many flaws and apparent technical problems.
I had the pleasure of being able to record my cell phone screen playing this game at another online Casino, whose name is irrelevant, and everything went smoothly both with the game itself and with the recording.
However, I needed to somehow recant the complaint I made about Casino Pixbet, so I decided once again to make a minimum deposit into my Casino PixBet account and play this same game, as I always played for the Casino.
So I started playing and did the same procedure I did at the other Casino, I set it to record my cell phone screen playing this game with real money.
When the recording ended, once again I lost all my balance inside the Casino playing this game, I went to watch the recording that I had made playing this game at PixBet Casino, and simply all the time I recorded the game, it stayed with the screen black, and at no time is it possible to see any image of the game, because I believe that something prevented the recording of the game from being able to be done on my cell phone screen.
I will attach here in this message, a recording that I made playing this same game in another online Casino, and also the recording that I made playing in Pixbet Casino, where no image can be seen for a brief and supposed conclusion of the problems and failures that this game is having at Pixbet Casino.
I thank Casino Guru in advance for their tolerance and patience with my attitudes.
I tried to attach the videos here, but I was unsuccessful
That's why I'm going to email
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1 year ago
Dear EduFatal,
The recording of the black screen will not suffice as proof for an accusation as severe as the slot game being manipulated.
Please forward your game history from the game to my email address at tomas@casino.guru so we may review it. Often times you can download the game history directly from your account or alternatively request it from casino support.
I'll await your reply.
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1 year ago
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Tomas, seriously, we have to keep debating or arguing about something that I don't think will do anything for me 😓
In all honesty in the world, I'm getting lost on this as I don't think anything I do or try to prove here at Casino Guru, or to you with screenshots, recordings, Casino play history and all that, it's not going to change the story that I deposited a lot of money at the Casino, I lost a lot trying my luck in winning, and thinking that everything that was happening to me was simply bad luck 😓
But when I realized that Slots, Slots, Games, whatever name is most correct, But when I realized that it doesn't matter how much money I deposit at the Casino, how long I play any game I play, or how much I bet on every move, always the house who won only, because with slot machines or games programmed to pay absolutely nothing to the player, regardless of how he played or did, not even Batman could handle it😕
After all, rigged games, fraudulent slot machines, the only thing they offer a player or gambler is a super quick defeat.
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1 year ago
Thanks for your comment, however without evidence, we will not confront the casino in cases regarding RTP or technical difficulties.
If you come across your game history with the gameplay you are describing, please let me know, and we'll review it.
Otherwise, our recommendation would be to stop playing the particular game immediately and to contact casino support and let them know if you are experiencing difficulties with a slot game.
Unfortunately, it's not possible for us to act at this time, I apologize we were not able to help.
Please do not hesitate to contact our Complaint Resolution Centre if you run into any issues with this or any other casino in the future.
