The player from Germany has been trying to withdraw his winnings, but requests are being rejected. We rejected the complaint because the player didn't respond to our messages and questions.
Pipe Casino - Player's withdrawal has been rejected.
Amount: €470
Pipe Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I made a normal deposit on the pipecasino site and won completely legally, I am 100% verified on the site and would like to pay out my winnings, but the site keeps rejecting my payout, so it keeps canceling it. The support doesn't give me any answers to my questions either, I hope you can help me because it's about 470€ and that's a lot of money for me and I paid my money there.
thanks in advance .
Automatic translation:
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2 years ago
Dear Julian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise whether you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello, no, I paid in as normal and played without a bonus and no, I haven't paid out yet because they don't allow me to do so
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2 years ago
Thank you for your reply, Julian. It seems we are now on the right track! Let's give the casino some time to process the withdrawal. We usually recommend waiting for at least 14 days before we move forward with such complaints, so I will set the timer and get back to you in two weeks. If there is no development within this time frame, we will intervene.
Please, keep us updated in the meantime. Thank you in advance for your patience.
